My Cart

Close

FAQ

Are your products microwaveable?

To properly care for and maintain the long life of your melamine products, we do not recommended microwaving them. Exposure to microwaves can disturb the integrity of the material, especially when combined with highly acidic foods like tomato sauce. We suggest using a separate microwavable plate or bowl to heat meals before serving them on our melamine dishes or platters.


Are your products dishwasher safe?

Our melamine products are dishwasher safe, top and bottom rack. For our Tritan acrylic drinkware products, we recommend using the top rack on a normal dishwashing cycle.


Can I use knives on your plates and platters?

We recommend avoiding the use of serrated knives and utensils on our solid color and patterned dinnerware. If and when scratches do occur, they will be less apparent on our white dinnerware and serveware.


Are your products BPA-free?

Yes, all of our melamine and Tritan drinkware products are BPA free. 


Is it safe to put cooked food directly from the grill onto your plates?

Yes. Our plates are heat-resistant and can withstand temperatures of up to 158°F / 70°C so placing hot, grilled food onto the plates is perfectly safe.


Why do I see clouding or fingerprints on my drinkware?

Some chemicals such as sunscreens, cosmetics containing sunscreen and certain essential oils can damage fabric and plastics including Tritan (the material used for our drinkware). While this will not impact the integrity of the glass, it may be more visible on our drinkware due to its clarity. We recommend avoiding contact of sunscreen, cosmetics/lotions that contain sunscreen and essentials oils with your drinkware as much as possible.


Is melamine oven-safe?

No, melamine is not recommended for oven use due to the extremes in heat temperatures.


Is melamine kid-friendly?

Q Squared products are virtually shatterproof, so kids and families can use our products indoors and outdoors without worrying about chipping or breaking.


Is melamine food safe?

Not all melamine is created equally, but Q Squared melamine is recognized as the highest quality on the market. Our dinnerware is 100% melamine and produced in our small and specialized factory. We abide by the strictest manufacturing standards and proudly use all natural dyes.


Where are you products made?

Our products are designed in New York City and manufactured in our small-batch factory in China.


Can melamine be recycled?

Melamine is categorized under Class #7 on the list of Plastic Resin Codes. This means that it is a widely used plastic that does not fit into the more commonly used #1-6 classifications and should not be thrown in your recycling bin. Melamine cannot be melted or recycled like other plastics. However, it can be ground down and used as a filler for other plastics or wood composites. Visit www.iwanttoberecycled.org to learn more about your local recycling services.


Can I cancel my order?

If you would like to cancel your order or make any order adjustments, please email hello@shopqsquared.com or call 888-978-8895 within 1 hour of placing your order. Since we try our best to process and ship your order as quickly as possible, any adjustments or cancellations after 1 hour cannot be completed.

If you would like to change items in your order, please call or email us to cancel your existing order within 1 hour. Then, you can place a new order for the correct items.

If you would like to cancel your order after the 1 hour grace period, please wait for your order to arrive and follow the return instructions above to receive a full refund, minus the $7.50 re-stocking fee.

If you would like to add to your order, please place a new order.


Can I apply more than one promo code at checkout?

We can only accept one promo code per transaction.


What is your typical delivery time?

Orders are expected to deliver within 3-5 business days from when we ship your order. Please take a look at the map below for approximate transit times. If you need to expedite an order, please contact us at hello@shopqsquared.com.

 


What is your return policy?

If you are not 100% satisfied, you are welcome to return or exchange your purchase. For more details, visit our Shipping & Returns.


Do you ship internationally?

We offer international shipping via USPS International. Shipping rates and transit times will be automatically calculated during checkout based on the size of your order and shipping destination.


I own a store and would like to sell Q Squared. Do you offer wholesale pricing?

Yes, we offer wholesale pricing. Please visit our Wholesale Portal for more information.